Operations Centre

Alistair Cole Consulting can offer groups a 24-hour fully functional Operations Centre, run by highly experienced staff who are fully supported by RMS – a specialist remote medical organisation. All operations Centre staff are comprehensively trained in incident management, hold the Off-Site Safety Management qualification and have many years experienced in running operations rooms for industry.

• Landline, satellite, email, VoIP (Voice over Internet Protocol) and mobile communications.
• Direct access to repatriation agencies.
• Direct access to Remote Medical Support – expedition and remote medical care specialists and doctors 24/7.
• 24-hour night and day clocks.
• Direct access to advice from our Liability and Medical insurance specialist.
• Access to world-wide media communication channels via satellite, web and e-mail.
• Direct access to specialist travel lawyers.
• Ability to wire funds out to expedition groups via SWIFT and Western Union.
• Itinerary, risk assessments and incident management plans for each expedition group.
• Satellite tracking of each expedition group against their itinerary.
• Records of check-ins received and any action taken from them.
• Liaison with the FCDO.
• In-country contact details for each phase of the expedition.
• Each member of the expedition group’s personal information.
• Travel information (flight details, in-country providers).

The Operations Manual which details procedures for operations room staff to follow in the case of an emergency.

If you would like to discuss how this subject might impact your organisation and how we may be able to help, please contact us.